The controller and operator of personal data is banh-mi-ba s.r.o., Company ID 04767683, with its registered office at Dlouhá 715/38, 110 00 Prague, registered in the Commercial Register kept by [add court and file number] (the “we” or “controller”).
You can contact us by e-mail at vzkazpro@banhmiba.com or by phone at [add phone].
In operating our stores, selling products, maintaining customer accounts and running the Crunchy Club loyalty program, we process certain personal data. The processing is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”).
When you contact us (by e-mail, via the form or on social media), we work with the data you provide — typically your name, e-mail, phone and the content of your message.
When you make a purchase, we process the data needed to complete it — in particular your name, e-mail, phone, and where applicable billing and delivery details and details of the order itself.
If you subscribe to our newsletter or have shopped with us and have not opted out, we may send you our offers and news by e-mail (or phone).
We also use purchase data (what and when you bought, under what conditions) for analytics — to know what to offer, where to improve and how to make our products better.
If you give us consent (e.g. in the cookie bar), we use some data for analytics and ad targeting, including through third-party tools.
If you respond to a job offer and send us a CV, we process the data it contains for the purposes of the recruitment process.
If you create an account with us, we process the data from registration. Name and e-mail are mandatory — without them the account cannot be maintained. You may voluntarily add your date of birth, gender, address, phone or dietary preferences; we use these for faster orders, better-targeted offers and possibly gifts (typically on your birthday).
Within the account we also keep data about your orders, the services you have used and the number of credits collected.
After registering for Crunchy Club, we process the data you provide — in particular first name, surname, e-mail, and optionally phone and date of birth — as well as data about your purchases and collected credits. You can find details about the program in the Crunchy Club Terms.
In relation to your personal data you have in particular the right of access, to rectification or erasure, to restriction of processing, to portability, and the right to object to processing based on legitimate interest. You can withdraw any consent given at any time. For any question, contact us at vzkazpro@banhmiba.com.
We do not carry out profiling or automated decision-making and we have not appointed a data protection officer. We process data within the EU, or in tools whose providers guarantee an adequate level of protection.
If you believe we do not handle your data properly, you have the right to lodge a complaint with the Czech Data Protection Authority (Pplk. Sochora 27, 170 00 Prague 7), or to turn to a court.
